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- Shipping / Delivery
All orders are sent out by courier, we longer use the post office due to the possibility of the parcel not arriving timeously
Cape Town Central/Local orders are sent using The Courier Guy and should be delivered same day or next day, depending on what time of day the order leaves our office
Nationwide orders are sent using The Courier Guy and should be delivered next day or within 48 hours.
Regional/Outlying orders are sent using Fastway or Aramex and are delivered within 2 – 4 working days.
A tracking number is sent via our website order system once the parcel has left the office. Please use the tracking details supplied to trace your parcel along the delivery process.
- How do I make payment for my order ?
During the checkout process you will have the option to pay online using your credit/debit card via the Payfast facility or by EFT
If you select the EFT option, an order email will be sent to you which includes our banking details. Please ensure to use your order reference number on your EFT payment, to ensure we can pick it up easily and to email your proof of payment to firstname.lastname@example.org
Should payment not be received within 3 working days your order will be cancelled.
- Is there another way I can order ?
If you battle to order online for any reason, please download an order form from the PRICE LISTS & ORDER FORM tab on the menu bar or send an email to email@example.com to place an order.
Please also view the DISTRIBUTOR list on the menu bar to find a distributor in your area. By making contact with a distributor you can view samples of our products and place an order direct with them instead of via the website. Ordering with a distributor or online will have the same delivery time.
- How long will it take for my order to be completed ?
Our current turnaround time on orders is 5 – 7 working days from receipt of payment, excluding the day the order is placed, weekends and delivery time by the courier once the order is dispatched.